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Returns and Exchanges

  

 

30-Day Money Back Guarantee or Replacement Option 

 

     If you want to return your product to us in the 30 days.  Firstly email us about [email protected] for receive our address.  With the address, you can then send your items back to the address. 

    **PLEASE NOTE:  Once the item(s) are returned, WEBSUN will issue a refund with the 3-5 work days.


 

Return policy 


    1. If you need to return any item to us, and send it back to us within 30 days of receipt of the order (unless faulty). 

    2. Where a product has been personalized for you, unless faulty, we're unable to refund or offer an exchange. 

    3. It's important that any items returned to us, unless faulty, are returned in a re-saleable condition. We would like this to mean that you've kept all original packaging and labels, and that it's unused. 

    4. We would recommend that you return your items via registered post (you will need to pay for delivery which is non-refundable unless faulty).


 Exchanges 


    1. We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please email us with your Order ID and one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items for a refund(as per Return policy) and place a new order for the style you prefer. 

    2. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you. 

    3. We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.


 

Return Exceptions:

    1  Merchandise that has been used, or altered will not be accepted for return or exchange (unless they are defective).

    2  Any opened units that are received back that are not defective will be mailed back to the sender.

    3  If your unit is defective, please so not mail it back on your own.  Please email [email protected] for instructions.

 

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30 days money back guarantee!

 

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