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Help & FAQs
1. What isn’t covered by the warranty?
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● Purchases from unauthorized resellers ● Improperly operated devices ● Lost or stolen products
● Purchases made over 18 months ago (unless otherwise stated) ● Non-quality-related issues (after 30 days of purchase) ● Free products
2. When does the warranty begin?
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It begins the day you place your order.
3. How do I claim the warranty?
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Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at [email protected]
4. What is a valid proof of purchase?
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● An Amazon order number for a purchase made through WEBSUN.
● A dated sales receipt from an authorized WEBSUN' Reseller that shows a description of the product along with its price.
5. What if I don’t have any proof of purchase?
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● If you made your purchase through WEBSUN, we may be able to locate your order using your email address, name or shipping address.
● If you made your purchase through an authorized WEBSUN Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
6. Will the warranty be renewed if my product is replaced?
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The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.